Accessibility Statement

Accessibility Statement
Last updated: 12 February 2026
We are committed to ensuring our website is accessible to as many people as possible, regardless of ability, technology, or environment. We aim to meet or exceed the requirements of the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and conform to the Web Content Accessibility Guidelines (WCAG) 2.1 AA standards.

Our Commitment
We want everyone who visits our website to be able to:

Navigate the site easily using a keyboard, mouse, touchscreen, or assistive technologies
Read text clearly, with adjustable font sizes and strong colour contrast
Access content on a range of devices and screen sizes
Understand content written in clear, plain language
Use assistive tools such as screen readers, magnifiers, speech recognition and browser accessibility plugins

We continuously work to improve accessibility and usability across the site.

How We Support Accessibility
We have implemented the following measures:

Semantic HTML structure to support screen readers
ARIA labels where necessary
Alternative text for meaningful images
Descriptive link and button text
Logical tab order and visible focus indicators
Responsive design optimised for mobile, tablet and desktop
Avoidance of flashing or strobing visuals
Captions or transcripts for video or audio content (where applicable)

Known Limitations
While we strive for full accessibility, we are aware that some areas of the website may not yet be fully compliant:

Third‑party plugins or embedded content may not fully meet accessibility standards
Older PDF files may not be fully accessible to screen readers
Some decorative images may not yet have empty alt attributes

We are actively reviewing these items and plan improvements in upcoming updates.

What We’re Doing to Improve Accessibility
We regularly:

Test our website with both automated tools and manual reviews
Update content and code to improve compatibility with assistive technologies
Train staff responsible for content creation
Respond to accessibility feedback and implement fixes where possible

Reporting Problems
If you find any accessibility issues not listed on this page or believe we are not meeting accessibility requirements, please let us know.
Email: [accessibility@yourdomain.co.uk]
Phone: [01234 567890]
Postal: [Your organisation name], [Address]
We aim to respond to all accessibility‑related messages within 10 working days.

Requesting Information in an Alternative Format
If you need information from our website in a different, accessible format such as:

Large print
Audio
Braille
A different language
Easy‑read format

Please contact us at:
Email: [accessibility@yourdomain.co.uk]
Phone: [01234 567890]
We will consider your request and get back to you as soon as possible.

Escalation Procedure
If you are not satisfied with our response about an accessibility issue, you may contact:
The Equality Advisory and Support Service (EASS)
Website: https://www.equalityadvisoryservice.com
Telephone: 0808 800 0082

Compatibility
Our website is designed to work with:

Modern desktop and mobile browsers (Chrome, Edge, Safari, Firefox)
Assistive technologies such as screen readers (NVDA, JAWS, VoiceOver)
Devices running updated operating systems (Windows, macOS, iOS, Android)

Changes to This Accessibility Statement
We may update this statement from time to time as accessibility improvements are made. The “Last updated” date above reflects the most recent revision.

What web accessibility is

An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.

Accessibility adjustments on this site

We have adapted this site in accordance with WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines, and have made the site accessible to the level of [A / AA / AAA - select relevant option]. This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also [remove irrelevant information]:

Used the Accessibility Wizard to find and fix potential accessibility issues
Set the language of the site
Set the content order of the site’s pages
Defined clear heading structures on all of the site’s pages
Added alternative text to images
Implemented color combinations that meet the required color contrast
Reduced the use of motion on the site
Ensured all videos, audio, and files on the site are accessible

Declaration of partial compliance with the standard due to third-party content [only add if relevant]

The accessibility of certain pages on the site depend on contents that do not belong to the organization, and instead belong to [enter relevant third-party name]. The following pages are affected by this: [list the URLs of the pages]. We therefore declare partial compliance with the standard for these pages.

Accessibility arrangements in the organization [only add if relevant]

[Enter a description of the accessibility arrangements in the physical offices / branches of your site's organization or business. The description can include all current accessibility arrangements - starting from the beginning of the service (e.g., the parking lot and / or public transportation stations) to the end (such as the service desk, restaurant table, classroom etc.). It is also required to specify any additional accessibility arrangements, such as disabled services and their location, and accessibility accessories (e.g. in audio inductions and elevators) available for use]

Requests, issues, and suggestions

If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:

[Name of the accessibility coordinator]
[Telephone number of the accessibility coordinator]
[Email address of the accessibility coordinator]
[Enter any additional contact details if relevant / available]